Current Hebei Airlines (NS) seat map listing

The Shijiazhuang International Airport Check-in Guide passengers of Hebei Airlines should check in at counter No. C05-12 in Island C of Terminal 2, with valid ID and for baggage procedures. In Beijing Daxing Airport Check-in Guide details that check-in passengers can visit the Hebei Airlines ticket counter at the head of K Island for ticket endorsement.

Hebei Airlines' luggage policy stipulates that each piece of checked luggage must not exceed 50 kilograms in weight and dimensions of 40×60×100 cm. Baggage exceeding these limits requires prior consent from Hebei Airlines. For domestic flights, business class passengers are allowed two pieces of unchecked (carry-on) baggage, while economy and enjoy economy class passengers can carry one piece. Unchecked baggage must not exceed dimensions of 20×40×55 cm, a total of 115 cm when adding all three sides, and a weight limit of 5 kilograms. On international flights, business and economy class passengers can carry two pieces of unchecked baggage, with each piece adhering to the total dimension limit of 115 cm and a weight limit of 7.5 kg. Any unchecked baggage exceeding these weight, number, or volume limits will be considered as checked baggage.

Hebei Airlines offers an "Unaccompanied Minor Service" for children aged 5 to 12 years old traveling alone, ensuring their safety and comfort during air travel. Children under five are not accepted for this service. Parents or guardians must apply for this service in advance through the Hebei Airlines ticket office or the booking hotline (0311-96699), and complete the "Application Form for Unaccompanied Children." Unaccompanied minors need to be accompanied to the boarding point by their parents or guardians. Hebei Airlines arranges personnel to assist the children at transfer and disembarkation points. The details of the person picking up the child, including their name, address, and contact number, must be provided and verified before the child is allowed to travel.

Hebei Airlines' policy for infant transportation defines infants as passengers under two years old on the travel date. Full-term newborns less than 14 days old and premature babies less than 90 days old are not permitted to fly. Infants don't occupy a separate seat and are charged 10% of the adult fare without a free baggage allowance, but a cradle or foldable stroller is allowed. Infants must travel with an adult, with each adult allowed to carry only one infant. They cannot sit in exit rows or travel alone. The infant's age is considered as of the start of the journey, with no extra fare if they turn two during the journey. The maximum number of infants on a flight is limited to less than the total number of rows, with only one infant per connected row of seats. For children (ages 2-12), tickets are 50% of the full fare with free baggage allowance, and age proof is required at purchase. Children's reservations are accepted through Hebei Airlines' direct sales channels and authorized agents.

Hebei Airlines' policy permits only service dogs to accompany disabled passengers on flights, excluding all other live small animals or pets as baggage. Service dogs, which include assistance dogs, hearing dogs, and guide dogs, assist disabled individuals in various ways. Passengers needing to travel with a service dog must mention this requirement at the time of booking, no later than 48 hours before the flight's departure. Additionally, they must provide the service dog's identity certificate (service certificate) and quarantine certificate, and take necessary measures for the dog's travel. This policy ensures that Hebei Airlines can accommodate the needs of disabled passengers while maintaining specific restrictions on pet travel.