Mandarin Airlines (AE) fleet seat map(s)

Check-in can be done at the airport and online. Airport check-in is usually available 2 - 3 hours before scheduled flight departure. Passengers can check in online between 48 and 60 minutes before their scheduled departure time. Flights to the United States (including Guam) are subject to local government regulations, and the check-in time is between 24 and 60 minutes before departure.

Each passenger on domestic flights has a free checked baggage allowance of 10 kg, including infants. Each international passenger has a free checked baggage allowance of up to 30 kg for economy class, 35 kg for premium economy, and 40 kg for business class.

Mandarin Airlines provides services for unaccompanied minors. These services are available to young passengers between the ages of 5 and 12 who are traveling without a parent or guardian and are at least 18 years old. Reservations for unaccompanied minors must be made at least 72 hours prior to departure. Unaccompanied minors are not permitted to travel in business class.

Infants are considered passengers under two years, calculated based on their boarding date. Mandarin Airlines does not allow mothers and babies to travel on flights within 14 days of giving birth. However, babies over 14 days old accompanied by an adult may travel on Mandarin Airlines flights. If an infant does not occupy a separate seat and travels on an adult's lap (child on the lap), a child fare applies to the infant. Tickets for infants occupying a separate seat cannot be issued online but only through Mandarin Airlines customer service. Infants are passengers between 2 years old (including two years old) and 12 years old (excluding 12 years old).

Animals are allowed to travel as checked baggage if they meet the necessary requirements. On these flights, animals over six months old weighing over 14 kg must travel on their own in a carrier; animals under 14 kg can travel with two pets in the same carrier if they are a similar size, and animals between 10 weeks and six months old with a combined weight less than 14 kg can travel in sets of 3 if they are from the same litter. For pets traveling as checked baggage, carriers must not exceed 70 cm x 90 cm dimensions.